Salesforce Admin Training in Ameerpet Hyderabad

Cloud Concepts, Salesforce CRM, Sales Cloud & Service Cloud

Build a successful career in Cloud Computing and Salesforce CRM with our industry-focused Salesforce Training Program. This course provides in-depth knowledge of cloud fundamentals, Salesforce administration, Sales Cloud, Service Cloud, automation, security, and analytics, along with hands-on practical training.

Why Choose Our Salesforce & Cloud Computing Course?

• Comprehensive cloud and Salesforce curriculum

• Hands-on Salesforce Developer account practice

• Real-time business use cases

• Admin, Consultant, and CRM career focus

• Industry-relevant Salesforce tools and features

• Job-oriented training with practical assignments

Course Overview

This Salesforce & Cloud Computing Training program covers the fundamentals of cloud computing, CRM concepts, and end-to-end Salesforce implementation. You will learn how organizations use Salesforce to manage sales, marketing, customer support, automation, security, and analytics.

This course prepares you for roles such as:

• Salesforce Administrator

• Salesforce Consultant

• CRM Analyst

• Salesforce Business Analyst

• Cloud CRM Professional

Cloud Computing Concepts

Introduction to Cloud Computing

• Evolution of Cloud Computing

• Comparison with Traditional Computing Models

• Characteristics of Cloud Computing

Advantages and Disadvantages of Cloud Computing

Cloud Service Models

• Infrastructure as a Service (IaaS)

• Platform as a Service (PaaS)

• Software as a Service (SaaS)

CRM Concepts

CRM Fundamentals

• CRM Vocabulary

• CRM Business Processes

CRM Process Flow

• Marketing Process

• Sales Process

• Support Process

• Lead Conversion Process

Salesforce Platform Overview

Salesforce Introduction

• Creating a Salesforce Developer Account

• Salesforce Overview

• Salesforce.com Products Overview

Salesforce Products

• Sales Cloud

• Service Cloud

Salesforce Editions

• Overview of Salesforce Editions

Salesforce Object Management

Salesforce Objects

• Standard Objects

• Custom Objects

Record Management

• Creating, Editing, and Deleting Records

• Creating Custom Fields

• Field Dependency

• Field History Tracking

Lead Management & Conversion

• Lead Conversion Process

• Web-to-Lead Configuration

Application Creation & Configuration

Data Validation & Formula Fields

• Salesforce Data Validation Concepts

• Creating Validation Rules

• Formula Fields

• Salesforce Functions for Validation Rules

Custom Fields & Properties

• Custom Fields

• Unique Field Properties

Page Layout Customization

• Creating and Customizing Page Layouts

• Fields, Buttons, and Related Lists

• Page Layout Assignments

Business Processes & Record Types

Business Processes

• Lead Process

• Sales Process

• Support Process

• Solution Process

Record Types

• Creating Business Records

• Customizing Record Types

Object Relationships

Relationship Types

• Lookup Relationship

• Master-Detail Relationship

Relationship Concepts

• One-to-Many Relationship

• Many-to-Many Relationship

• Data Types (Read-Only, Relationship, Generic)

Business Process Automation Tools

• Workflow Rules

• Email Templates

• Approval Processes

• Process Builder

• Visual Workflow (Flow Builder)

Salesforce Security & Data Visibility

Salesforce Security Model

• Introduction to Salesforce Security

Access Control

• Role Hierarchy

• Organization-Wide Defaults (OWD)

• Sharing Settings and Sharing Rules

User Management

• Profiles

• Permission Sets

• Users

• Public Groups

• Queues

• Assignment Rules

Data Security

• Field-Level Security

• Object-Level Security

Data Management in Salesforce

Data Loader

• Introduction to Data Loader

• Import and Export Operations

• DML Operations (Insert, Update, Delete, Upsert)

Import Wizard

• Import Wizard Overview

• Import Wizard vs Data Loader

Sales Cloud Implementation

• Campaign Management

• Leads Management

• Accounts, Contacts, and Opportunities

• Web-to-Lead

• Lead Assignment Rules

Service Cloud Implementation

• Introduction to Service Cloud

• Service Cloud Objects

• Email-to-Case Configuration

Analytics and Reporting in Salesforce

Reports

• Creating Reports in Salesforce

• Standard and Custom Report Types

• Report Formats:

  • Tabular

  • Summary

  • Matrix

  • Joined

• Creating and Implementing Custom Report Types

• Scheduling Reports

Dashboards

• Introduction to Dashboards

• Dashboard Components

• Charts and Visualizations

• Dynamic Dashboards